Frequently asked questions

FAQs

What data do you collect?

We’ll gather essentials like your name, email, and address when you shop—only what’s needed for your order.

How do you use my info?

Your details will fuel order processing, updates, and maybe a promo or two—nothing sneaky.

Can I return my pillow?

To initiate a return, please:

  1. Email us at support@sleeppillow.co within 40 days of delivery.
  2. Provide your order number and the reason for your return in the email.
  3. Wait for our team to review your request and approve the return.

How do I get my refund?

Once we get it back, your money will return to your account within 7-10 days—easy peasy.

Are returns free?

Shipping’s on you unless it’s our mistake—then we’ll cover it.

How much is shipping?

It’ll be free over $50; otherwise, a small fee pops up at checkout.

What if something goes wrong?

We’ll try our best, but we’re not liable for hiccups beyond our control—like a storm delaying your pillow.